Privacy Policy

Introduction

Welcome to ConvertUniverse. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PDF manipulation services.

By using ConvertUniverse, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Files You Upload

When you use our services, you process PDF files and other documents. For our standalone browser-based tools, your files are processed entirely locally on your device and are never uploaded to our servers. For automated workflows and complex conversions requiring backend processing, files are temporarily securely processed and permanently wiped immediately after the operation completes.

1.2 Usage Data

We automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Operating system

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Advertising Cookies: Used to display relevant ads (Google AdSense)

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process your files and provide the requested PDF manipulation services
• Service Improvement: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Analytics: To understand user behavior and optimize user experience
• Advertising: To display relevant advertisements through Google AdSense

3. File Storage and Retention

We take your privacy seriously. Your uploaded files are handled as follows:

• Local Processing: Many of our tools utilize client-side WebAssembly, meaning files never leave your computer.
• Zero-Retention Policy: For operations that require our cloud infrastructure (like automated workflows), files are permanently wiped immediately after processing.
• No Content Analysis: We do not scan, train AI on, view, or access the content of your sensitive workplace files.
• No Permanent Storage: We do not store any source files or output documents within our systems. Depending on your workflow setup, files are directly routed to your connected cloud storage (e.g., Google Drive) and instantly destructed from our pipeline.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist in operating our website:
  • Supabase: For authentication, database management, and backend services.
  • Hosting Providers: For hosting our website and serverless functions.
  • Google: For analytics and advertising (AdSense).
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

5. Third-Party Services

5.1 Google AdSense

We use Google AdSense to display advertisements. Google may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ads Settings.

5.2 Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect anonymous information. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS
• Secure Servers: Our servers are hosted in secure facilities with restricted access
• Regular Security Audits: We regularly review and update our security practices
• Limited Access: Only authorized personnel have access to server infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications and personalized advertising
• Cookie Control: Manage cookie preferences through your browser settings

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

11. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: